Sunwing Careers Flight Attendant – STOC Coordinator

Website Sunwing

Job Description:

Are you searching for a fun, passionate travel loving team? –Sunwing has the EPIC work culture you have been searching for. We are currently looking for a STOC Coordinator to join us in making vacation dreams come true. The STOC Coordinator is responsible for working closely with various airport and airline departments to coordinate operational activities for our Toronto station, based in the YYZ Terminal STOC Center. This role will report into the General Manager and provide support and relay information to the Airport teams & Operations Control Centre. Apply now and have your career soar to new heights – under our wing!

Job Responsibilities:

  • Monitor on a continuous basis, the possibility of service disruptions to ensure preventative and/or corrective action is taken
  • Provide support to the Airport Services Duty Managers / Supervisors in all facets of the operation
  • Communicate changes to the flight schedule and the operational plan clearly and concisely to all necessary entities
  • Support delivery of needs for GTAA’s ACDM program to ensure compliance
  • Assess contract carriers and outside agencies for service and equipment used outside existing agreements
  • Compile and report daily performance and shift synopsis
  • Liaise and relay data from flight crews, ramp, OCC and maintenance personnel to ensure all requirements are met
  • Plan and coordinate use of gate assignments and towing with the Airport Authority
  • Process delay reports and participate in the delay code audit and reconciliation process
  • Monitor online and interline connection movements, adjust operating plans accordingly
  • Report incidents, irregular operations, and other information that may warrant special attention
  • Ensure Service Providers meet KPI / SLA targets
  • Set-up, plan, and coordinate required manpower assignments for optimizing customer service and operational objectives

Job Requirements:

  • Knowledge of computer systems currently in use, e.g. Word, EAS/Time Management, CRT operations relating to telecommunications and operational reports
  • Able to work rotating shifts which include evenings, weekends, statutory holidays, and overtime as operationally required
  • Knowledge of OPSIS and radio work
  • Able to work closely with customers, inter-departmentally, retail travel agencies and travel supplier partners.
  • Flexibility to adapt and able to manage multiple assignments while working independently or as a team
  • Goal oriented with a positive, creative approach to achieving objectives
  • Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines
  • Proven ability to plan and schedule facilities and equipment in an operational setting within time and resource constraints
  • Proven problem-solving skills within a team environment
  • VHR radio license or the ability to obtain license

Qualification & Experience:

  • Post-Secondary Education is considered an asset
  • Previous aircraft/passenger services experience and/or acting assignments, as a Customer Service Manager would be an asset

Job Details:

Company: Sunwing

Vacancy Type:  Full Time

Job Location: Mississauga, CA

Application Deadline: N/A

Apply Here