Hilton Hotel Job Vacancies – Front Office Supervisor

Job Description:

A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

Job Responsibilities:

• Advise your shift team of any special events or VIP Guests in the hotel that day
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maximize sales revenues through up-selling and marketing program

Job Requirements:

• Strong commercial/business awareness and demonstration of sales capabilities
• Front Office experience in the hotel, leisure, and/or retail sector
• Excellent supervisory, inter-personal, and communication skills
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• A passion for delivering exceptional levels of Guest service

Job Details:

Company: Hilton

Vacancy Type:  Full Time

Job Location: Dubai, AE

Application Deadline: N/A

Apply Here

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