American Airlines Flight Attendant Jobs – Senior Consultant

Website American Airlines

Job Description:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Job Responsibilities:

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations

  • Lead and facilitate design thinking sessions and workshops for large cross-functional teams with enthusiasm, professionalism, and the ability to navigate complex challenges
  • Continuously evolve our design thinking playbook with design thinking materials, facilitation tips and best practices for the enterprise
  • Teach and mentor employees as design thinking practitioners and instructors across the enterprise
  • Create communications and presentations to effectively communicate design thinking materials, events and news to the enterprise
  • Support strategy, efforts, and processes to scale design thinking as an enterprise practice
  • Evangelize and articulate the value of design thinking at organizational and enterprise levels
  • Apply deep experience with design thinking to support the design thinking community of practice at American with coaching and facilitation needs
  • Develop case studies driving awareness of the impact of design thinking on our customers and employees

Job Requirements:

  • Experience working in the aviation industry
  • Experience with communications and marketing
  • Graduate degree in Anthropology, Business, Design, Entrepreneurship, Innovation, Human-Computer Interaction, Product Design, Product
  • Management, Psychology, User Experience, or related field
  • Is organized, thorough, and enjoys keeping tracking of a lot of information
  • 7+ years of professional experience at large enterprises or highly matrixed organizations in applied design thinking roles, such as a change agent, experience strategist, lean product expert, or facilitator
  • LUMA Institute Certified Practitioner
  • Demonstrated ability to take on a variety of different tasks simultaneously
  • Certification in design thinking
  • Demonstrated ability to respond resourcefully and constructively to new demands, priorities, and challenges
  • Exceptional leadership, facilitation, collaboration, presentation, communication, and negotiation skills
  • 5 years of professional experience at large enterprises or highly matrixed organizations in applied design thinking roles, such as a change agent, experience strategist, lean product expert, or facilitator
  • Ability to think critically and work in quick-paced environments with desire to meet deadlines
  • LUMA Institute Certified Facilitator
  • Established leader / role model and enthusiasm for design thinking, human-centered design, user experience design, product design, or product management
  • Demonstrated experience and ability to move seamlessly between different design thinking techniques and methods depending on the situation and timeline
  • Experience with portfolio and product-based work environment
  • Proficiency with Microsoft Office software (e.g., Word, Excel, Outlook, PowerPoint)

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Fort Worth, TX, US

Application Deadline: N/A

Apply Here

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